Welcome to PTC Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which is used to track the progress and responses online. A valid email address is required to submit a ticket.      

Notice of Scheduled Maintenance: Test Hub (Application System) will be undergoing scheduled maintenance starting on Friday, 7/24/2026 at 10 pm EST. Expected downtime is expected to be 4 hours. Please plan ahead with your application or reporting needs.  PTC’s website and this Help Desk system will remain available during the scheduled maintenance window. Please note that only the Testhub Application System will be temporarily unavailable..

Please read our Knowledge Base (FAQ's) for more help.   You can also visit our website at www.ptcny.com